Refund policy
We want you to be completely satisfied with your purchase. Please read our return policy carefully:
Return Window: Returns are accepted within 30 days of receiving your order.
Condition: Items must be returned in original, unused condition with all tags and packaging intact, no damage caused to the item or a single scratch.
Defective or Damaged Items: If your product arrives defective or damaged, please contact us within 7 days for a replacement or refund.
Return Shipping: Customers are responsible for return shipping unless the item is defective or damaged.
Refunds: Refunds will be processed once the returned item is received and inspected. Refunds may take 3–5 business days to appear on your original payment method.
Contact Us: If you have any questions or need assistance with a return, please email james@neravault.com